Returns & Refunds Policy

Eligibility for Returns
We accept returns of unworn, undamaged items with original tags and packaging within 30 days of delivery. The following conditions apply:

  • Products must be in resalable condition
  • Original proof of purchase is required
  • Certain items may be excluded from returns

How to Initiate a Return
To return an item:

  1. Visit sneakersveja.com and log into your account
  2. Navigate to your order history
  3. Select the item(s) you wish to return
  4. Follow the step-by-step return instructions

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • The return process is not complete until we receive your item

Refund Processing

  • Refunds are issued to the original payment method
  • Please allow 7-10 business days for processing after we receive your return
  • Shipping charges are non-refundable

Exchanges
We currently offer exchanges by:

  1. Returning the original item
  2. Placing a new order for the desired item
    Size and color exchanges are subject to availability

Damaged or Defective Items
If you receive a damaged or defective product:

  • Contact us immediately through sneakersveja.com
  • Include photos of the damaged item
  • We will provide return instructions

International Returns
For orders shipped outside our primary market:

  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • Customs duties are non-refundable

Final Sale Items
The following items cannot be returned:

  • Marked as “Final Sale” at time of purchase
  • Personalized or customized products
  • Items purchased during special promotions

Return Status
You can check your return status by:

  • Logging into your account on sneakersveja.com
  • Reviewing your email for return confirmation
  • Contacting us through our website

Late or Missing Refunds
If you haven’t received your refund:

  • First check your bank account or credit card statement
  • Contact your payment provider as processing times vary
  • If still unresolved, contact us through sneakersveja.com

Special Circumstances
For returns outside our standard policy:

  • Contact us through sneakersveja.com
  • Each case will be reviewed individually
  • We reserve the right to refuse returns that don’t meet our policy

For complete details about our returns process, please visit sneakersveja.com.